Conversational agents

Agents that know your business and get the work done

Text-based agents for your team or your customers, on your website, in internal chat or in messaging channels. They answer from your manuals, contracts and procedures, citing the source, and they also act: they check availability, log orders or incidents and alert the right person. If the answer isn't in your documents, they say so.

The problem

  • Knowledge is scattered across folders, emails and the heads of a few people.

  • The same internal questions keep interrupting the same experts.

  • Generic chatbots make up answers that sound right and aren't.

Our approach

Integrate, combine or build: whatever your business needs

Some platforms can set up an agent in an afternoon, and some cases need more than that. We know both options from the inside, so we choose the one that fits your volume, your budget and your data, and change it if your case evolves.

  1. 01 · Integrate

    Off-the-shelf platforms, properly connected

    When speed and cost come first, we start from existing platforms and do what they don't: connect them to your systems, your data and your rules.

    For validating quickly or moderate volumes.

    ElevenLabs · OpenAI · Deepgram · n8n

  2. 02 · Combine

    Market models, custom logic

    The best models available with a custom layer of orchestration, tools, quality checks and traceability. The critical parts stay in your hands.

    When the AI has to work on your real processes.

    Claude · GPT · Bedrock · Langfuse

Many projects start by integrating and only move to custom development where it adds value. No lock-in to any provider.

How it works

They answer from your information, cite the source and carry out tasks in your systems.

  1. Connects

    Your documents (PDFs, Word files, wikis, shared folders) and the systems it has to act on.

  2. Organises

    Splits and indexes the information so the exact passage can be found.

  3. Searches

    Combines keyword and meaning-based search, and ranks results by relevance.

  4. Answers and acts

    Replies citing the document and page, and carries out the task in your systems if needed.

What's included

  • Connection to your document sources and your systems
  • Channel of your choice: web, internal chat, messaging or email
  • Hybrid search and relevance re-ranking
  • Answers that cite the document and page
  • Control over who can look up what
  • Quality testing with real questions from your team

What you get

  • Fewer interruptions for your experts
  • Consistent answers across the whole team
  • A clear view of what is missing from your documentation

Technology

  • RAG
  • Hybrid search
  • Reranking
  • Qdrant
  • Claude · Bedrock
  • Tool calling
  • Langfuse

Where it fits

Where it fits

  • Example

    Hotels

    Group and event terms, internal procedures.

  • Example

    Construction

    Tender specifications, regulations and site procedures.

  • Example

    Customer service

    Answers always based on the current policy.

Related project

1,000+

connected sensors

Industry

Real-time data platform with an AI assistant

An industrial telemetry platform with real-time alerts and an assistant that answers questions about and acts on the live data.

View the project

Frequently asked questions

Conversational agents

Can it make up answers?

It is designed to answer only from what it finds in your documents and to cite the source. We measure its accuracy with real questions before it goes into use.

Where are my documents stored?

In your cloud or on your servers. If an external model is used, we choose one that doesn't train on your data.

Does it need maintaining?

When your documents change, the index updates automatically. Monthly support includes reviewing the quality of the answers.

Tell us what you want to solve.

A 30-minute conversation is enough to know whether we can help and how. No commitment.